Warranty

Warranty Policy

Mirage's warranty limitations If for any reason you failed to be satisfied with your eVector, Mirage, B-Can, Titan, Concorde or Rafale computer, you may return it within 10 days after its original purchase for a 90 % refund of your purchase price. Mirage will charge you 10 % of the value of your purchase as a restocking fee. Mirage will NOT refund the cost of opened Software. Mirage will not refund shipping costs. You are responsible for shipping the product to Mirage's technical centers, and you will usually be required to pay for us to send the product back to you. This criteria is one of the reasons why the cost of our products is so competitive, and this policy has been adopted and successfully maintained because of the very low events of defects on our products. Before returning any item, you MUST obtain a Return Merchandise Authorization (RMA) number *, that will be provided by Mirage you after you notify Mirage of the disfunctionment. This RMA number MUST then appear on all communication and packages.

Lifetime Free Technical Support Mirage will provide email or Telephone assistance to the original purchaser of an eVector, Mirage, B-Can, Titan, Concorde or Rafale computer for as long as the original purchaser continues to possess the product, and at the condition that the product is still officially and publicly commercialized. Mirage reserves the right to itself to decide whether one of its product is still officially and publicly commercialized or not. Mirage does not support any items or software that are not Mirage products, which is the responsibility of its respective manufacturer or editor. Though, Mirage will do all of its possible to assist the purchaser efficiently in the best direction to guarantee a maximum of productivity.

Mirage's One Year Limited Parts & Labor Warranty This warranty covers the hardware products against defects of conception in materials for a period of One Year from the date of the original purchase. If you discover a defect, Mirage will, at its option, repair, replace or refund the purchase price of this product at no charge to you, provided you return the defective item within the Warranty period. You MUST obtain from Mirage a Return Merchandise Authorization (RMA) number * prior to shipping your defective product. The RMA number MUST appear on all communication and packages.

Other limitations This Warranty applies only on Hardware products selected by Mirage and manufactured by or for Mirage, that can be identified by the Mirage eVector, Mirage, B-Can, Titan, Concorde or Rafale Trade Mark, Trade Name or Logo affixed to them : warranty is voided if these have been removed. Mirage provides NO warranty whatsoever for any Software provided with its products, since such Software applications are warranted separately by their respective manufacturers or editors. Mirage does NOT warrant any products that are not Mirage products. This Warranty does not apply if the product has been modified without written permission from Mirage, or if any Mirage company related Logo, Serial Number or Warranty Seal has been removed or defaced. The Warranty and Remedies set forth above are exclusive and In Lieu of all others, whether oral or written express or Implied. Mirage specifically disclaims any or all implied warranties, including, without limitation, warranties or merchantability and fitness for a particular purpose. No Mirage dealer, agent or employee is authorized to make any modification, extension, or addition to this Warranty. Mirage is NOT responsible for special, incidental or consequential damages resulting from any breach of Warranty, or under any other legal theory, including but not limited to lost profits, downtime, goodwill damage or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used with Mirage products. Some States do not allow the exclusion or limitation of incidental damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from State to State. The Mirage Warranty Policy applies to end users in the continental United States of America, Canada and France only. This warranty does not cover any damages that occurred on the product after the machine was shipped from our facilities and received by the purchaser, whether the damage be accidental or not (this is the transporter's responsibility). Any loss of data that occurred because of an operation from the user or because of a defective part in the machine is at the exclusive responsibility of the user (who should do backups efficiently and regularly), and thus Mirage will not be held responsible for any loss of data involved. Mirage will not be help responsible either for any loss of software or configuration changed after we shipped the machine from our facilities, and it is thus the responsibility of the purchaser to operate backups of his data, software or any configuration of the machine, including BIOSes. Nevertheless, the purchaser may request Mirage's support to attempt any possible data recovery, software re-installation or any re-configuration possible, and Mirage may or will charge fees to the purchaser for the time involved in the recovery process. Such operation will previously be the object of an estimate to inform the customer of the situation or cost involved. The purchaser of any product manufactured by Mirage may obtain at a certain cost a recovery media enabling him or her to re-install himself or herself the system or certain applications, automatically or semi-automatically. Mirage only wishes to remind the customer of the limits between hardware and software warranty limitations, but will do all of its possible to assist the purchaser in the best direction to guarantee a maximum of productivity.

Web Site Mirage is not responsible of any typographical, syntaxical, orthographic or any publishing errors or other technical problems, weather accidental, due to refreshing of information published or by down time of our information services, that may occur accidentally on its Web site. Contact us if you need assistance.

* RMA numbers can be obtained by emailing, calling, writing or faxing at the addresses or numbers printed on the certificate provided with your purchased package. You need to provide your name, address, telephone/fax numbers and email address as well as the serial number of the computer, its name, model, version, and the date of purchase with a proof of date of original retail purchase to obtain an RMA number.

International
Technical
Support

Features This warranty applies to eVector and Mirage laptop series only, purchased from directly Mirage Computing by our clients from western Europe.

Service for Clients from Western Europe eVector and Mirage laptops purchased from Europe benefit from the same complete technical support and assistance from Mirage as our clients from the continental United States of America. The only difference between the support offered to clients from Europe and those of the continental USA, is that instead of sending you notebook to our service centers in the USA, you will send it to our service center in Germany, thus reducing greatly the shipping costs. Similarly, you MUST obtain from Mirage an Return Merchandise Authorization (RMA) number * prior to shipping your defective product. The RMA number MUST appear on all communication and packages.

Direct orders Like for our clients from the continental United States of America, the warranty does cover parts and labor. Though, it does not cover shipping expenses. If the product has a defect, you will be responsible for shipping the product to our service center in Germany, and we will ship it back to you from our service center in Germany at no charge. Similarly, you MUST obtain from Mirage an Return Merchandise Authorization (RMA) number * prior to shipping your defective product. The RMA number MUST appear on all communication and packages.

Orders through our distribution channel You need to contact the distributor whom you purchased your product from, so they can help you, as they are fully responsible for all warranty issues, and you thus have to comply with their warranty policies, which you agreed with at the date of purchase.

Other limitations This Warranty applies only on Hardware products selected by Mirage Computing and manufactured by or for Mirage Computing, that can be identified by the Mirage eVector, Mirage, B-Can, Titan, Concorde or Rafale Trade Mark, Trade Name or Logo affixed to them : warranty is voided if these have been removed. Mirage provides NO warranty whatsoever for any Software provided with its products, since such Software applications are warranted separately by their respective manufacturers or editors. Mirage Computing does NOT warrant any products that are not Mirage products. This Warranty does not apply if the product has been modified without written permission from Mirage Computing, or if any Mirage company related Logo, Serial Number or Warranty Seal has been removed or defaced. The Warranty and Remedies set forth above are exclusive and In Lieu of all others, whether oral or written express or Implied. Mirage Computing specifically disclaims any or all implied warranties, including, without limitation, warranties or merchantability and fitness for a particular purpose. No Mirage Computing dealer, agent or employee is authorized to make any modification, extension, or addition to this Warranty. Mirage computing is NOT responsible for special, incidental or consequential damages resulting from any breach of Warranty, or under any other legal theory, including but not limited to lost profits, downtime, goodwill damage or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used with Mirage products. Some States do not allow the exclusion or limitation of incidental damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from State to State. The Mirage Computing Warranty Policy applies to end users in the continental United States of America, Canada and France only. This warranty does not cover any damages that occured on the product after the machine was shipped from our facilities and received by the purchaser, whether the damage be accidental or not (this is the transporter's responsibility). Any loss of data that occured because of an operation from the user or because of a defective part in the machine is at the exclusive responsibility of the user (who should do backups efficiently and regularly), and thus Mirage Computing will not be held responsible for any loss of data involved. Mirage Computing will not be help responsible either for any loss of software or configuration changed after we shipped the machine from our facilities, and it is thus the responsibility of the purchaser to operate backups of his data, software or any configuration of the machine, including BIOSes. Nevertheless, the puchaser may request Mirage Computing's support to attempt any possible data recovery, software re-installation or any re-configuration possibe, and Mirage Computing may or will charge fees to the purchaser for the time involved in the recovery process. Such operation will previously be the object of an estimate to inform the customer of the situation or cost involved. The purchaser of any product manufactured by Mirage Computing may obtain at a certain cost a recovery media enabling him or her to re-install hi;self or herself the system or certain applications, automaticaly or semi-automaticaly. Mirage Computing only wishes to remind the customer of the limits between hardware and software warranty limitations, but will do all of its possible to assist the purchaser in the best direction to guarantee a maximum of productivity.

Web Site DW MegaStore is not responsible of any typographical, syntaxical, orthographic or any publishing errors or other technical problems, weither accidental, due to refreshing of information published or by down time of our information services, that may occur accidently on its Web site. Contact us if you need assistance.

* RMA numbers can be obtained by eMailing, calling, writting or faxing at the addresses or numbers printed on the certificate provided with your purchased package. You need to provide your name, address, telephone/fax numbers and eMail address as well as the serial number of the computer, its name, model, version, and the date of purchase with a proof of date of original retail purchase to obtain an RMA number.